Terms of Service

By using EasyTechHelper's website or services, you agree to the following terms and conditions. Please read them carefully.

Services Provided

• In-home technology assistance throughout the DMV area
• Remote technical support available nationwide
• Device setup, troubleshooting, and one-on-one tech coaching

Booking & Customer Information

• Appointments are scheduled through our secure Square booking page.
• You will be asked to provide your full name, contact number, address (for in-home service), and describe the device and issue.
• We collect this information to better prepare and deliver a personalized service experience.

User Responsibilities

• You agree to provide accurate and complete information when booking services.
• You are responsible for backing up your personal or business data prior to our visit or remote session.
• Use of our services for illegal or unethical activity is strictly prohibited.

Payment & Fees

• Service fees are presented during the booking process and confirmed before any work begins.
• Payment is due at the time of service unless otherwise arranged.
• We offer multiple recurring service plans, all of which clearly state billing cycles and pricing.
• Promotions (such as $5 off) may be applied using a redemption code during checkout.

No-Show Policy

If a client is not available within 10 minutes of the scheduled appointment time — and reminders have been sent both the day before and the hour before — the visit will be marked as a no-show. Since we travel to you, a $25 fee will apply for missed in-home visits.

Cancellations & Rescheduling

• You may cancel or reschedule at no cost with at least 24 hours' notice.
• Last-minute cancellations may incur a charge.
• To cancel or reschedule, follow the link in your confirmation email or contact us directly.

Limitation of Liability

• We do our best to provide accurate, professional help every time.
• EasyTechHelper is not liable for device malfunctions, unforeseen damage, or data loss.
• Our liability is limited to the amount paid for the specific service rendered.

Privacy & Data Use

• Your personal information will only be used to schedule and deliver services.
• We never sell or share your personal data with third parties.

Changes to Terms

• These terms may be updated from time to time to reflect service updates or policy changes.
• Continued use of our services confirms your acceptance of any updated terms.

Contact Us

If you have questions about our services or policies, please get in touch:

• 📍 Silver Spring, MD 20904
• 📞 1-833-818-3397
• 📧 help@easytechhelper.com
• 💻 Book an Appointment Online